Job Description
Position SummaryAs our CX Recruiter, you will take complete, end-to-end ownership of Customer Experience (CX) talent acquisition—a critical function that is currently scaling rapidly to match rising call and support volumes. With QA, Customer Success representatives, and call center roles expanding quickly, you will drive consistent, high-volume sourcing and screening to keep pace with demand while maintaining high standards of hire quality.
We are looking for a versatile, high-volume generalist recruiter who excels at fast-paced sourcing and candidate evaluation, rather than someone requiring prior BPO or call-center-specific recruiting experience. Operating on a global scale across regions including Latin America, Jamaica, Europe, India, and Pakistan, you will manage day-to-day talent pipelining and screening, partnering closely with the Director of People Operations, who oversees final hiring decisions and offers during your first year.
Responsibilities
Key ResponsibilitiesEnd-to-End Sourcing & Screening: Own daily talent sourcing and initial candidate screening for high-volume CX requisitions, including QA specialists, Customer Success representatives, and call center agents.
Pipeline Management: Build and maintain robust, consistent talent pipelines for all open roles to prevent bottlenecks and ensure hiring managers have continuous access to qualified candidates.
Time-to-Fill Optimization: Actively monitor, manage, and continuously improve time-to-fill metrics across all CX recruitment cycles.
Quality & Retention Focus: Screen rigorously for candidate quality rather than speed alone, directly addressing core organizational challenges around agent performance and employee turnover.
Global Talent Sourcing: Execute targeted sourcing strategies across key geographic regions, including Latin America, Jamaica, Europe, India, and Pakistan.
Hiring Collaboration: Partner closely with the Director of People Operations to facilitate final candidate evaluations, decision-making, and offer management.
Data & Analytics Reporting: Track, analyze, and report on key recruitment metrics—including time-to-fill, pipeline volume, quality of hire, and 90-day retention rates for your placements.
ATS Administration: Manage all CX requisitions, candidate workflows, and data integrity efficiently within Ashby.
Requirements
Requirements & QualificationsRequired Qualifications
High-Volume Recruiting Experience: Proven background as a generalist recruiter, comfortable managing multiple high-volume requisitions simultaneously.
Sourcing & Screening Expertise: Strong talent sourcing and candidate screening capabilities across diverse role types.
Global Sourcing Background: Experience executing international talent acquisition strategies across multiple geographic regions.
Metric-Driven Mindset: Comfortable owning and being evaluated on key performance metrics, including time-to-fill, pipeline volume, and quality of hire.
Preferred Qualifications
Prior experience recruiting specifically for customer service, call center, or BPO environments.
Hands-on experience sourcing talent in Latin America, the Caribbean, Europe, India, or Pakistan.
Familiarity with Ashby or comparable modern Applicant Tracking Systems (ATS).
Who This Role Is Not For
Narrow Specialists: This position is intentionally broad, generalist, and high-volume, rather than focused on a narrow specialist niche.
Autonomous Decision-Makers: Final hiring authority and offer management remain with the Director of People Operations during the first year.
High-Volume Juggling Challenges: This role requires the ability to manage multiple high-volume requisitions concurrently without compromising pipeline quality.
Work Environment & Culture
Work Arrangement: 100% remote position.
Reporting Structure: Reports directly to and works closely with the Director of People Operations, collaborating heavily with CX leadership to align on hiring priorities.
Work Style: Outcomes and high performance are prioritized over rigid schedules or bureaucracy.
Our Core Values
Output-Focused: We prioritize and reward tangible results.
Accountability: Team members take complete ownership of their decisions, actions, and outcomes.
Thirst for Knowledge: We are committed to continuous learning from data, customers, and each other.
Hiring Process
Application review
Initial recruiter interview
Interview with the Director of People Operations
Practical case study assessment
Founder interview
Offer extension
