Job Description
Our client is looking for someone who's genuinely good at helping people — patient with the frustrated ones, fast with the simple ones, and honest when something is broken.
Responsibilities
What you'll do
Respond to customer queries across email, live chat, and social channels
Troubleshoot product issues and escalate what you can't resolve
Keep the help centre and canned responses accurate and current
Log recurring issues and feed patterns back to product
Hit response and resolution time targets consistently
Requirements
What we're looking for
1+ year in a customer-facing support role
Excellent written English — clear, warm, and correct
Comfortable with support tools like Intercom, Zendesk, or Freshdesk
Able to work shifts with weekend rotation
Calm under pressure.
Nice to have
Fintech or SaaS support experience
A second language (French, Portuguese, or Swahili)
Some technical troubleshooting background.
