Job Description
About FairMoneyFounded in 2017, FairMoney is a leading mobile banking and financial services innovator dedicated to empowering emerging markets. Operating primarily in Nigeria, the company has raised nearly €50 million in backing from world-class investors like Tiger Global, DST, and Flourish Ventures.
Powered by a diverse, multicultural team representing over 27 nationalities, FairMoney is on a mission to redefine financial access for underserved communities. What started as a digital microcredit app has evolved into a comprehensive financial ecosystem offering current and savings accounts, debit cards, and advanced POS solutions for merchants and agents.
The Role: Operations Manager
As the Operations Manager, you will spearhead our operational strategy across Nigeria, driving execution, governance, scalability, and financial discipline. In this senior leadership role, you will champion an exceptional customer experience, align cross-functional performance, and translate high-level vision into scalable operating models that support our rapid growth.
Responsibilities
Key ResponsibilitiesOperational Excellence & Scale: Own end-to-end performance across GPS, back-office, finance, field operations, and support functions, establishing rigorous operating rhythms and performance standards.
KPIs & Data-Driven Performance: Drive accountability through real-time dashboards, managing service levels, productivity, cost efficiency, and customer outcomes with swift corrective-action plans.
Strategic Alignment & Planning: Partner with executive leadership to translate company strategy into actionable operating plans, optimized resource allocation, and scalable processes.
Process Transformation: Lead continuous-improvement and standardization initiatives to elevate efficiency, service quality, and scalability across all operational touchpoints.
Financial & Risk Governance: Maintain strict financial discipline with budget oversight and cost forecasting, while ensuring robust risk management, compliance, and regulatory adherence.
Expansion & Change Management: Spearhead operational readiness for new market, product, channel, or service rollouts, steering complex cross-functional change.
Complex Problem Solving & Stakeholder Management: Resolve escalated operational issues and customer bottlenecks at their root, while cultivating strong alignment with internal leaders and external partners.
Requirements
RequirementsExperience: 7+ years of progressive operations or commercial management experience in fintech, banking, financial services, FMCG, or another high-growth, complex environment.
Scale & Scope: Demonstrated success managing large, distributed, or multi-regional operations with significant workforce and partner-network oversight.
Financial & Commercial Acumen: Proven P&L accountability, budget oversight, cost management, and financially driven decision-making.
Growth & Expansion Track Record: Experience scaling operations, building distribution networks, entering new markets, and designing replicable operating models.
Data-Driven Optimization: A strong history of delivering measurable outcomes through territory planning, KPI management, and resource optimization.
Risk & Compliance: Deep familiarity with operational risk, controls, regulatory compliance, and customer protection within a regulated sector.
People Leadership: Exceptional capability in leading managers, building leadership pipelines, coaching high-performers, and cultivating a culture of accountability.
Change Management: Proven ability to steer transformation, introduce new ways of working, and drive cross-functional adoption.
Communication & Execution: Excellent executive communication, stakeholder management, problem-solving, and decision-making skills.
Analytical Toolkit: Advanced proficiency in operational reporting, KPI dashboards, and business intelligence.
Education & Background: Bachelor's degree in Finance, Business Administration, Economics, or a related field (postgraduate degree or executive training is a plus); experience working with cross-cultural, international teams is highly desirable.
