Job Description
Job PurposeAs an Operations Compliance & Support Specialist, your core objective is to ensure that all Chicken Republic stores strictly adhere to organizational processes, standard operating procedures, and company policies, while providing ongoing operational support to drive store performance and consistency.
Responsibilities
Core Responsibilities and Key Result AreasDocumentation & Control Maintenance: Ensure internal control documentation, logs, and registers are accurate, up-to-date, and closed out daily.
Process & Policy Compliance: Monitor and enforce strict adherence to organizational processes, standard operating procedures, and company policies across all locations.
Asset Verification & Control: Verify and maintain internal control records—including asset tagging and monthly physical verification of stocks and assets—to safeguard company property.
Cash Advance & Imprest Tracking: Monitor cash advances to prevent unnecessary delays in retirement and review imprest accounts, communicating and resolving any irregularities with stores.
Voucher Review & Payment Auditing: Vouch and verify all payment vouchers for proper approvals, completeness, and financial accuracy.
Goods Receipt Certification: Supervise the receipt of goods from suppliers and certify Goods Received Notes (GRNs) against purchase orders.
Administrative & Financial Reviews: Review administrative operations (including admin and maintenance), audit prepaid expense retirements, conduct due diligence and pricing reviews, and perform call-overs for Supply Chain/Finance postings on SAP.
Error Log Management: Create and maintain an error log closed register to track and ensure that all identified documentation errors are systematically corrected.
Ad-Hoc Assignments: Execute additional internal control and compliance tasks as assigned by the Head of Department (HOD).
Key Performance Indicators (KPIs)
Deficiency Response Time: Minimal time lag between the occurrence of an internal control deficiency and its reporting/resolution.
Control Improvements: Number of proactive internal control improvement initiatives successfully implemented.
Breach Reduction: Low frequency and systematic elimination of internal control breaches.
Proactive Risk Management: Ability to identify and respond proactively to changing business priorities and key operational controls.
Timely Reporting: Prompt rendition of weekly, monthly, quarterly, and annual reports tracking support provided and its operational impact.
Corrective Action Efficiency: Timely execution of corrective actions and follow-ups with employees and managers to address non-compliance.
Requirements
Knowledge RequirementsEducation & Professional Certifications
Academic Background: A good first degree (BSc or HND) in Accounting, Finance, or a related discipline.
Professional Credentials: Active membership or certification in relevant professional bodies—such as ICAN, CITN, ACCA, CIS, or equivalent qualifications—is a distinct advantage.
Professional Experience
Experience Level: Minimum of 2 years of relevant working experience in financial accounting, auditing, or internal control.
Technical Knowledge & Skills
Financial Accounting: Strong foundation in core financial accounting principles and practices.
Audit Procedures: Solid working knowledge of standard audit procedures, verification techniques, and compliance frameworks.
Key Contacts & Purpose of Interaction
Internal Contacts (Executive Management & Cross-Functional Teams)
Information Exchange: Share, gather, clarify, and discuss critical financial and operational data.
Problem-Solving & Collaboration: Present operational challenges, collaborate on solutions, and negotiate ideas with leadership and peers.
Influence & Leadership: Guide, motivate, or support subordinates and team members to ensure compliance and productivity.
Sensitive Matters: Promote, justify, or help settle sensitive audit, compliance, or financial matters with management.
