Job Description
Omnichannel Support: Respond promptly and professionally to customer inquiries across phone, email, WhatsApp, and social media platforms.
Issue Resolution: Investigate and resolve customer complaints efficiently, providing appropriate solutions and following up to ensure full satisfaction.
CRM & Record Management: Maintain detailed, accurate records of customer interactions, tickets, and resolutions within the CRM/helpdesk system.
Relationship Building: Establish and nurture long-term customer trust through proactive, transparent, and engaging communication.
Lead Generation & Sales: Identify customer needs, generate qualified sales leads, and consistently achieve personal and team sales quotas.
Knowledge Base Development: Document common solutions and technical knowledge in the internal helpdesk database to streamline team workflows.
Process Compliance: Strictly adhere to company communication standards, service guidelines, and operational procedures.
Responsibilities
Omnichannel Support: Respond promptly and professionally to customer inquiries across phone, email, WhatsApp, and social media platforms.
Issue Resolution: Investigate and resolve customer complaints efficiently, providing appropriate solutions and following up to ensure full satisfaction.
CRM & Record Management: Maintain detailed, accurate records of customer interactions, tickets, and resolutions within the CRM/helpdesk system.
Relationship Building: Establish and nurture long-term customer trust through proactive, transparent, and engaging communication.
Lead Generation & Sales: Identify customer needs, generate qualified sales leads, and consistently achieve personal and team sales quotas.
Knowledge Base Development: Document common solutions and technical knowledge in the internal helpdesk database to streamline team workflows.
Process Compliance: Strictly adhere to company communication standards, service guidelines, and operational procedures.
Requirements
Clear, well-structured, and easy for candidates to scan quickly.
Educational Background: BSc or HND in a relevant discipline.
Work Experience: Minimum of 1 year of hands-on experience in a similar customer support or client-facing role.
National Service: Must have completed NYSC (NYSC Discharge or Exemption Certificate required).
Location: Must reside in Gbagada or nearby environs (e.g., Maryland, Anthony, Soluyi, Oworonshoki).
Key Skills:
Exceptional written and verbal communication abilities.
Strong interpersonal, active listening, and problem-solving skills.
Patient, empathetic, and dedicated to delivering a great customer experience.
Ability to multitask, manage high inquiry volumes, and prioritize tasks effectively.
Tech-savvy with strong familiarity across major social media platforms.
Age & Availability: 28 years old or younger; available for immediate resumption.
