Job Description
Lead quality assurance operations by enforcing performance metrics, conducting structured evaluations, and delivering detailed performance reports.
Responsibilities
Control & Compliance: Maintain rigorous internal controls, risk management protocols, and SLA adherence.
Reporting & Escalation: Deliver robust QA reports to leadership and manage GL reconciliation exceptions.
Auditing: Oversee spot checks, process audits, and external/internal audit responses.
Team Mentorship: Lead, train, and manage the workflow of the QA team.
Process Optimization: Drive efficiency, customer experience improvements, and group meeting coordination.
Requirements
Requirements & QualificationsCore Skills & Competencies
Leadership & Decision-Making: Strong ability to lead a team and make sound, evidence-based judgments derived from QA findings.
Technical Proficiency: Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces.
Industry Knowledge: Solid understanding of the governing principles and rules surrounding E-business operations.
Data Analysis & Investigation: Keen eye for detail to spot errors, inconsistencies, or process deviations, utilizing tools like MS Excel, SQL, or BI tools to investigate and report findings to stakeholders.
Communication & Collaboration: Excellent verbal and written communication skills, with a collaborative approach to working closely with operations, compliance, IT, and other cross-functional teams.
Conflict Resolution: Skilled at handling discrepancies and quality concerns tactfully and professionally.
Education & Certification
Education: A first degree in any discipline with a minimum of Second-Class Honors.
Advanced Degrees: A relevant Master’s degree will be an added advantage.
Professional Certification: Holding a recognized professional certification is an added advantage.
Experience
Minimum Experience: At least 6 years of relevant professional experience.
