Job Description
Provide expert assistance and technical support to corporate clients, ensuring the smooth and efficient operation of all corporate banking platforms.
Responsibilities
Payment Monitoring: Track daily payments to ensure swift, accurate settlement or reversal and mitigate operational risk.
Client Onboarding: Facilitate smooth user setup and management on the Primusplus platform.
Educational Content: Create and refine training materials and user guides to enhance platform adoption.
SLA Compliance: Maintain high-quality service delivery that meets internal standards and SLAs.
Financial Oversight: Reconcile team-managed GLs and accurately verify processed transactions and mandates.
Tech Troubleshooting: Coordinate with IT and solution providers to resolve platform technical issues.
Product Development: Evaluate existing features and help define requirements for upgrading Primusplus.
Team Contribution: Support the Team Lead and contribute to general operational efficiency.
Requirements
Requirements & QualificationsCore Competencies & Expertise
Banking Operations: Comprehensive knowledge of local and international banking operations, regulatory requirements, internal controls, and industry best practices.
Technical & Platform Knowledge: In-depth expertise in electronic banking platforms, underlying technologies, and channel optimization for enhanced efficiency.
Product & Industry Knowledge: Extensive understanding of the bank’s product offerings and current payment industry regulations.
Project & Product Familiarity: Basic knowledge of project and product management principles to support seamless implementation.
Interpersonal & Soft Skills
Relationship Management: Outstanding customer service and relationship management skills to effectively partner with clients and stakeholders.
Problem-Solving & Analytical: Sharp analytical thinking to assess data, identify opportunities, take initiative, and proactively solve challenges.
Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas professionally.
Collaboration & Innovation: Creative thinking for continuous improvement, alongside strong interpersonal skills for cross-functional teamwork.
Tech Proficiency: Basic working knowledge of the MS Office Suite.
Education & Experience
Education: A first degree in any discipline with a minimum of Second-Class Honors.
Advanced Degrees: A relevant Master’s degree will be an added advantage.
Experience: Minimum of 2 years of relevant experience in a similar role.
Professional Certification: A recognized professional certification is an added advantage.
