Job Description
About the RoleTeleperformance is seeking a dynamic, results-driven Hausa-Speaking Supervisor / Team Lead to join our expanding team in Kenya. In this role, you will lead a team of professionals, guide daily operations, and ensure high standards of performance in content moderation and/or customer service.
If you are a strong leader with BPO experience and fluency in Hausa, this is an exciting opportunity to take your career international.
Responsibilities
Key Responsibilities & Requirements:Language Proficiency: Fluent in Hausa (written and spoken).
Experience: Minimum of 2 years of proven experience as a Supervisor or Team Lead within a Content Moderation and/or Customer Service environment.
Leadership Skills: Exceptional leadership, coaching, problem-solving, and communication skills.
Travel & Mobility: Must hold a valid international passport and be fully willing to travel and work on-site in Kenya.
Preferred Qualification: Prior experience working in a BPO (Business Process Outsourcing) environment is a strong advantage.
Requirements
Key Responsibilities & Requirements:Language Proficiency: Fluent in Hausa (written and spoken).
Experience: Minimum of 2 years of proven experience as a Supervisor or Team Lead within a Content Moderation and/or Customer Service environment.
Leadership Skills: Exceptional leadership, coaching, problem-solving, and communication skills.
Travel & Mobility: Must hold a valid international passport and be fully willing to travel and work on-site in Kenya.
Preferred Qualification: Prior experience working in a BPO (Business Process Outsourcing) environment is a strong advantage.
