Passenger Service Supervisor

Key Responsibilities

Supervise and coordinate passenger service activities at the station.

Ensure efficient check-in, boarding, baggage handling, and passenger assistance processes.

Lead and monitor Passenger Service Executives to ensure excellent customer service.

Ensure compliance with airline policies, airport procedures, and applicable aviation regulations.

Coordinate effectively with Flight Operations, Cabin Crew, Security, Airport Authorities, and other relevant stakeholders.

Handle passenger complaints, special requests, disruptions, and other service-related issues professionally.

Monitor boarding and departure processes to support the airline's on-time performance.

Key Responsibilities

Supervise and coordinate passenger service activities at the station.

Ensure efficient check-in, boarding, baggage handling, and passenger assistance processes.

Lead and monitor Passenger Service Executives to ensure excellent customer service.

Ensure compliance with airline policies, airport procedures, and applicable aviation regulations.

Coordinate effectively with Flight Operations, Cabin Crew, Security, Airport Authorities, and other relevant stakeholders.

Handle passenger complaints, special requests, disruptions, and other service-related issues professionally.

Monitor boarding and departure processes to support the airline's on-time performance.

Qualifications & Experience

Bachelor's degree or HND in Aviation Management, Social Sciences , Business Administration, or a related field.

Minimum of 3 years' relevant experience in passenger services, airport operations, airline ground handling, or a related aviation environment.

Previous supervisory experience in an airline or airport environment is required.

Knowledge of passenger handling procedures and airport operations.

Familiarity with airline reservation, check-in, or departure control systems is an advantage.

Candidates with relevant aviation training or certifications will have an added advantage.

NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme

What We Offer

Competitive remuneration package.

Opportunity to work in a dynamic and growing airline.

Professional development and career growth opportunities.

A collaborative and safety focused work environment.