Job Description
Job Description
Enugu Air Limited is seeking customer-focused and professional Passenger Service Executives to join our Passenger Services team across our stations.
The successful candidates will be responsible for providing excellent passenger service throughout the airport journey, including check-in, boarding, passenger assistance, and handling of customer enquiries, while ensuring compliance with company policies, safety standards, and applicable aviation regulations.
Responsibilities
Key Responsibilities
Process passenger check-in and boarding in accordance with established procedures.
Verify passenger travel documents and ensure compliance with applicable requirements.
Assist passengers with enquiries, flight information, seating, baggage, and other travel-related matters.
Handle passenger complaints and service issues professionally and escalate complex matters to the Passenger Service Supervisor.
Assist passengers requiring special assistance, including elderly passengers and persons with reduced mobility.
Support efficient boarding and disembarkation processes.
Assist in managing passenger disruptions, delays, cancellations, and other operational situations.
Monitor and maintain cleanliness, orderliness, and professional presentation of passenger service areas.
Support the achievement of the airline's service quality and on-time performance objectives.
Perform other duties as assigned by the Passenger Service Supervisor or management.
Requirements
Qualifications & Experience
Bachelor's degree or HND in Aviation Management, Hospitality Management, Business Administration, Social Sciences, or a related field.
Minimum of 1–2 years' experience in passenger services, customer service, airport operations, hospitality, or a related field.
Previous experience with an airline, airport, or ground handling company is an advantage.
Knowledge of airline passenger handling procedures is desirable.
Familiarity with reservation, check-in, or departure control systems is an added advantage.
Benefits
What We Offer
Competitive remuneration package.
Opportunity to work in a dynamic and growing airline.
Professional development and career growth opportunities.
A collaborative and safety focused work environment.
