Job Description
Supervise and authorize transaction settlements while partnering with the Unit Head to deliver exceptional, high-quality service to business partners.
Responsibilities
Card Scheme Management: Oversee settlement processes for Visa, Verve, Afrigo, Amex, and Mastercard in compliance with governing payment rules.
Settlement & Ledger Accuracy: Reconcile switch reports with settlement values, ensure precise daily accounting entries, and maintain clear suspense accounts.
Risk & Chargeback Management: Mitigate operational exposure through prompt handling of chargebacks, credit card repayments, and risk identification.
Reconciliation & Reporting: Execute DTS and credit card reconciliations and deliver all regulatory reports on schedule.
Process Enhancement: Drive the automation of settlement systems and utilize data analysis to boost efficiency.
Leadership & Partnership: Train settlement staff, manage merchant accounts, and foster strong partner relationships.
Requirements
Requirements & QualificationsCore Skills & Competencies
Technical Expertise: In-depth knowledge of card settlement operations and a solid foundation in accounting principles.
Analytical & Detail-Oriented: Strong ability to interpret and analyze data effectively, maintain high accuracy, and pay close attention to detail.
Communication: Exceptional verbal and written communication skills with the ability to convey factual information clearly and accurately.
Work Ethic & Organization: Methodical, highly organized, and capable of remaining calm and composed under pressure.
Follow-Up & Customer Service: Excellent follow-up skills paired with a strong customer-service-oriented mindset.
Education & Certification
Education: A first degree in any discipline with a minimum of Second-Class Honors.
Advanced Degrees: A relevant Master’s degree will be an added advantage.
Professional Certification: Holding a recognized professional certification is an added advantage.
Experience
Minimum Experience: At least 6 years of relevant experience. (Note: Prior exposure or experience in financial services marketing will be considered an added advantage.)
